At DPS NEXTGEN IT SOLUTIONS PRIVATE LIMITED, we strive to deliver high-quality IT and digital solutions that meet our clients' expectations. This Refund & Cancellation Policy outlines the terms governing project cancellations, refunds, and service-related payments. By engaging our services, you agree to the terms described below.
Clients may request to cancel a project before development or execution begins. Once work has commenced, cancellation requests will be reviewed based on the project's progress. Any completed work, consultation, planning, or resources already utilized will be chargeable and deducted from any eligible refund.
Due to the customized nature of our services, including website development, software development, mobile application development, digital marketing, branding, and consulting, payments made for completed milestones or delivered services are generally non-refundable. Refund requests, if applicable, will be evaluated on a case-by-case basis.
Advance payments are collected to reserve development resources and initiate project planning. These payments are generally non-refundable once project analysis, design, development, or implementation has started.
Recurring services such as SEO, Digital Marketing, Social Media Marketing, Performance Marketing, Cloud Services, or Maintenance Plans may be cancelled by providing prior written notice. Charges for services already performed or ongoing billing periods will remain payable.
Project timelines depend on timely approvals, content, and feedback from clients. Delays caused by the client do not qualify for refunds or cancellation of agreed project charges.
Expenses incurred for third-party services such as domain registration, web hosting, SSL certificates, cloud infrastructure, premium plugins, APIs, software licenses, advertising budgets, or other external services are non-refundable once purchased or activated.
In exceptional situations where DPS NEXTGEN IT SOLUTIONS PRIVATE LIMITED is unable to deliver the agreed service due to reasons solely attributable to our organization, an appropriate partial or full refund may be considered after internal review.
If a refund request is approved, the amount will be processed through the original payment method whenever possible. Processing times may vary depending on banking procedures and payment providers.
DPS NEXTGEN IT SOLUTIONS PRIVATE LIMITED reserves the right to modify or update this Refund & Cancellation Policy at any time. Any revisions will become effective immediately upon publication on this website.
If you have any questions regarding our Refund & Cancellation Policy, please contact us:
DPS NEXTGEN IT SOLUTIONS PRIVATE LIMITED
Email: info@dpsnextgen.com
Phone: +91 9754004918
Alternate Phone: +91 8208479073